RISK MANAGEMENT MINUTE – Navigating Billing Disputes

In a world of evolving medical practices, chiropractors often find themselves in challenging situations that require not only their medical expertise but also legal and administrative acumen. A recent billing dispute underscores the value of partnering with a dependable malpractice insurance provider, such as ChiroFutures.

A Glimpse into the Dispute

Dr. Phil, a chiropractor, found himself entangled in a convoluted dispute with a former patient. The root of the disagreement was a significant billing amount, which the patient was unwilling to pay despite receiving settlement funds from her personal injury case. The patient's refusal to pay and subsequent threats led Dr. Phil to seek assistance from a collections agency. As the situation escalated, the patient signaled an intent to sue in Small Claims Court, complicating the matter further.

ChiroFutures Steps In

Given the complexity and potential legal ramifications of the situation, Dr. Phil reached out to ChiroFutures for guidance. The advice from ChiroFutures was clear and well-informed:

1. Nature of the Dispute: It was highlighted that the issue at hand was a business dispute, not one centered on professional services negligence. Billing disputes, by their nature, fall outside the realm of malpractice. They're considered business issues.

2. Navigating Small Claims Court: Dr. Phil was advised on the nuances of Small Claims Court, emphasizing that it primarily addresses whether a sum is owed or should be paid. The importance of appearing in court was stressed, as a no-show could set an unfavorable precedent, especially when another case in Superior Court is pending.

3. Collection Agency Protocols: With the patient's bill transferred to collections, Dr. Phil was reminded of the protocols that come into play. For instance, once an outstanding amount is in collections, any direct payment attempt by the debtor to the creditor can be problematic.

4. Malpractice Threats: Dr. Phil was informed that unpaid bills often serve as a catalyst for spurious malpractice threats. While ChiroFutures stands ready to assist if a genuine malpractice case arises, it's vital for professionals like Dr. Phil to discern between genuine threats and mere posturing.

5. Documentation is Key: Above all, Dr. Phil was counseled on the paramount importance of meticulous documentation. Keeping a clear record can be a chiropractor's most potent tool in disputes.

Conclusion: The ChiroFutures Difference

This billing dispute, though unsettling for Dr. Phil, brings to the fore the undeniable value of having a robust malpractice provider like ChiroFutures. Their expertise not only demystifies complex situations but also offers a roadmap to navigate them.

In a profession that blends healthcare and business, chiropractors must equip themselves with the right partners. ChiroFutures epitomizes this, ensuring that when the road gets bumpy, its members aren't navigating it alone.